Customer Service Representative

Enjoy helping people and problem solving? If you can evaluate customer needs and provide solutions, join our team in the fast-paced sign industry as a Customer Service Rep/Inside Sales Consultant. Primary responsibilities include interfacing with clients, managing current accounts and prospecting for new customers. The ideal candidate will be enthusiastic, organized, and have strong communication skills. Previous sign industry or sales experience is a plus.

Other Responsibilities include:

• Serve as the first point of contact for walk-in and telephone customers.

• Respond to customer inquiries.

• Selling to determine sign needs, provide sign recommendations and quotes, and assist customers with the order process.

• Process customer orders. Accurately complete Work Order; obtain customers approval and payment.

• Enter accurate contact information into database for future follow up.

• Perform quality assurance measures pre- and post-construction by accurately creating, reading and communicating Work Order details and later proofing sign for errors or unacceptable standards (i.e., bubbles, ragged edges, and loose seams).

• Contact customers when the order is ready, when delays or errors occur, or when payment is late, to ensure that they are satisfied after the job has been picked up/delivered, etc.

• Obtain referrals; determine contact name and phone number and provide follow-up.

• Maintain an attractive retail environment (clean, organized and functional).

• Support store manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork.

To apply for his position please email or fax your resume to 817-251-4903.