Location:

FASTSIGNS® Studio City / North Hollywood, CA

5120 Lankershim Blvd. North Hollywood, CA, 91601

Hours:

Full Time Position

Description:

Are you a highly motivated individual with strong customer service and selling skills? Are you looking for a career with an established and fast-growing company? If so, we’re looking for sales savvy candidates who are interested in a career with outstanding growth and earnings potential. We are a dynamic company that offers its employees a great culture and the opportunity to make great money. If you are looking for a rewarding career, not just another job, then come join our team as a Customer Service Representative (CSR)!

As a CSR, you will use your experience and skills to follow up with leads and ultimately close business. You will be responsible for all sales activities within the center and will serve as the first point of contact for walk-in, email, and telephone customers. You will prepare estimates and work orders and execute various marketing programs while providing exemplary customer service, building relationships, and using consultative selling when dealing with customers.

Our ideal CSR is an outgoing, focused, and motivated individual with excellent listening skills who can deliver an extraordinary customer experience. We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to close sales through a consultative sales approach.

It is also critical for the position to have the ability to multi task and have strong organizational skills.

Responsibilities:

  • Sells consultatively and makes recommendations to prospects and clients using various products and Brand Standards
  • Develops and maintains a database of qualified leads through referrals, telephone canvassing, direct mail, and email
  • Follows up on new leads and referrals resulting from telephone, marketing, and email activity
  • Prepares estimates and establishes/maintains estimate follow-up procedures
  • Communicates with customers on order status and changes in the production schedule
  • Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
  • Maintains an attractive retail environment (clean, organized, and functional)
  • Helps as needed with reports, close-out, invoices, and required paperwork
  • Identifies and resolves customer satisfaction issues
  • Performs other duties as needed, such as answering the phone, helping at the front counter, consulting with customers, etc.
  • Primary position for incoming phone calls and walk in business
  • Primary position for incoming phone calls and walk in business

Qualifications:

  • High school diploma or GED required
  • At least three years of experience in retail, customer service, or inside sales preferred
  • Proven record of consistently hitting/exceeding sales targets or quotas
  • Able to perform cold calls to secure new business for the center
  • Experience resolving customer satisfaction issues
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office suite
  • Strong verbal and written communication skills
  • Basic math skills
  • Strong organizational and time management skills
  • Sign or visual communications is a plus and would affect salary offer

Benefits:

  • Excellent Advancement Opportunities
  • Casual and creative work environment

If you meet the qualifications and interested in applying click here.