Exceptional Customer Service – Highly Recommend FASTSIGNS!
Exceptional Customer Service – Highly Recommend FASTSIGNS!
We ordered a banner and post from the FASTSIGNS Bellevue location on 8/24 for an important event early in the morning on 8/31. Unfortunately, their notification email went to my junk folder, and I didn’t realize the order was ready until around 7:00 PM on Friday. By then, the store was already closed for the weekend and wouldn’t reopen until Monday at 9:00 AM—too late for our event.
I called both the Bellevue and Issaquah locations and left messages around 7:30 PM. Luckily, Tylor from the Issaquah store responded that evening and offered to help, even though we hadn’t placed the order through his store. Since our business is only a few doors down from the Bellevue FASTSIGNS, he helped arrange for someone to get our banner and post to us.
Keith went out of his way to come in on Sunday and personally drop everything off for us so we would have it in time for our event.
We truly appreciate Tylor and Keith for going above and beyond. Their kindness, professionalism, and genuine care for a customer—especially when the order wasn’t even placed through their location—really impressed us.
This is what great customer service looks like. Thank you so much, Tylor and Keith! Highly recommend FASTSIGNS and their team!
Info SunCounty