They Backed Their Work, No Hassle
I had the unfortunate chance of having a vinyl wrap fail due to the manufacturer of the product they installed.
And they took care of it. No hassle. They took it upon themselves to replace and redo the wrap without cost.
The first time, everything was perfect, communication was easy. I had a vision for my painting company's design. The turnaround time was as expected and the quality was amazing. About 2 months later, the wrap was starting to peel around various areas. I was told that it should last 5–7 years... and I was very concerned that the rest of the vinyl was starting to fail (and it would, as I would later find out).
When I brought it up to FASTSIGNS of Riverview, we agreed to bring it over so they could look over what was going on. And it was true that the vinyl wrap was failing, and it was a manufacturer error on that particular product. So they took it upon themselves to replace the wrap.
2 months in, the wrap is holding tight, I get many compliments on the design. I thank Laura and Thomas for backing their work and taking care of their customer.
Go here if you want clear communication, friendly people, honesty, and commitment to their work.
Omnexyion